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DOING
A DEAL IN THE U.S.:
Incentives and the Project Negotiation Process
First Published in Location USA/Area Development Magazine,
Spring 1998, Pages 37-44
By Rhett L. Weiss, Copyright 1998, 1999, 2000, all rights reserved
I.
Background
II. Incentives
III. The Incentives Negotiation Process
IV. Conclusion
Baseball.
Hot dogs. Apple pie. Incentives. . . . Incentives? They are about as
commonplace in the U.S. as baseball and the rest, and have been so for
at least as long. Many articles already have been written about the
typical incentives in the U.S. While there are some common types and
approaches, the possibilities are endless. Incentives vary greatly from
state to state, and from locality to locality.
This article focuses instead on the elements of a comprehensive project
negotiation process which can produce the optimal incentive package
for the company and all the other stakeholders. Typical operating facility
projects include headquarters, significant corporate offices, manufacturing
or assembly plants, distribution centers and other warehousing or storage
facilities, call centers or other customer service centers, and processing
centers. Whatever the specific incentives and other deal points may
be, all strong incentive packages (i.e., those which are "win-win"
or mutually beneficial for all sides) result from a well-designed and
well-executed project negotiation process.
This article
starts with a background on the subject of incentives, then briefly
lists of incentives which may be found in a U.S. incentive package,
and then outlines a suggested project negotiation process, which includes
incentives negotiation as an integral part.
I.
BACKGROUND
Incentives exist in the U.S. mainly because of the convergence of four
facts: (1) the U.S. has a federally-regulated interstate, free market
economy; (2) the U.S. embodies a huge diversity of tax and other regulatory
structures among the 50 states and their thousands of localities; (3)
there is the constant desire of, and competition among, different federal,
state, and local governments to attract and retain different businesses
to create jobs and tax base; and (4) the business sector constantly
is seeking new or expanded markets, plus better and cheaper ways to
operate in those markets.
For many
years, both U.S.-based and non-U.S.-based firms increasingly have been
investing capital in U.S. operating facilities. Virtually daily, a company
decides to develop, buy, or expand -- or downsize, consolidate, or close
--an operating facility in the U.S. Often, one of the factors in that
decision is the "incentive package" or similar set of incentives
and other benefits from the government parties and sometimes the utility
companies. The purpose of the incentive package is two-fold: to reduce
the company's start-up and/or operating costs, including taxes; and
to attract, retain, or expand the project capital investment and jobs
for the community.
The incentive
package should result from a project negotiation process involving the
company, the various government parties, and other stakeholders (property
owners, citizens groups, utility companies, and finance sources). If
designed and executed well, the process will provide both the optimal
start-up and operating environment for the company's facility, and also
a good long-term corporate citizen for the community to enhance its
jobs availability, tax base, and flow of commerce. The optimal environment
is the one which allows the best possible achievement of the company's
objectives regarding costs of doing business, qualified workforce availability,
infrastructure adequacy, access to suppliers and customers, and quality
of life.
However,
despite the economic benefits of a particular deal, the optimal business
environment often is less than the ideal one. The company, governments
and other local stakeholders usually must compromise on conflicting
timetables, plans, and priorities.
Furthermore,
every so often, including now, various state governors or economic development
officials get together to see if they can "call a truce" to
their regional competition for attracting jobs. Even the federal government
periodically considers whether it should allow or deter this competition.
Meanwhile, companies continue to compete with each other for the best
locations, operations, and markets. Governments continue to compete
with each other to attract and retain those companies. And in the U.S.,
business incentives are used in the competition every day.
II.
INCENTIVES
The
most important consideration for the company is whether the project
makes business sense in the long-term, if not in the short-term as well.
If the answer is no, then the company should not pursue the project
in the first place. If the answer is yes, then incentives can help to
equalize, "break the tie," or "level the playing field"
among the various regulatory, cost, workforce, and/or infrastructure
factors in the competing states or localities under consideration. As
the old U.S. cliché goes, incentives cannot make a bad business
deal good, but they can make a good deal better.
So, the
only good incentives are useful incentives. And, their usefulness is
determined when they are put into the context of the project's start-up
and business operations. For instance, a state income tax credit is
a worthless incentive if the company does not have a state income tax
liability and will not have one for years to come due to net operating
loss carryforwards in that state. Accordingly, the company's objective
should be to identify or create if necessary, negotiate, and implement
incentives in these following general categories only if the company
can use them:
- Tax
credits, abatements, rebates, or exemptions --
- income
and/or franchise tax;
-
real property and/or personal property tax;
- sales
and use tax (on construction, machinery, utility consumption, or
raw materials);
- license
or gross receipts tax; and
- conveyancing
tax (transfer, recording, and/or other transaction tax).
- Non-tax
cost avoidance or minimization --
- workforce
hiring, training, and relocation;
- financing
(including industrial development bonds and other bond structures;
tax-increment and community development financing; opportunity/sunny
day funds; and other public or quasi-public loan, grant, and loan-to-grant
programs);
- building,
zoning, and related permit fees, plus approval process fast-tracking;
- water,
sewer, and other utility connection fees and usage rates;
- road
and rail access improvements;
- land,
site preparation, and site improvements; and
- facility
and infrastructure construction and installation.
- Creating,
modifying, or placing the facility in a special district --
-
Enterprise Zones and Empowerment Zones;
- Foreign-Trade
Zones and Free Trade Areas;
- Special
Taxing Districts; and
- Business
Improvement Districts.
Keep
in mind also that, throughout the U.S., the definition of incentives
will vary greatly: (1) from just standard tax or other regulatory attributes
(for example, a statutory sales tax exemption for equipment used in
manufacturing), to truly discretionary or negotiated benefits or "breaks"
for a particular company; (2) from being absolute (not contingent on
the company's performance), to being performance-based; and (3) from
being subject to appropriation of funds from the legislature, to being
binding on the government.
III. The Incentives
Negotiation Process
Successful
project negotiation will require an interactive process to accomplish
at least two parties' goals. It will involve much more than a few simple
steps or tricks; it is not an event. To maximize their value, the company
needs to address incentives as an integral, not isolated, part of that
process.
The project
negotiation process has three basic stages:
- Prepare
for the negotiations -- get information; establish protocol and criteria;
develop the game plan; set the stage
- Make
the deal -- find a way to satisfy as many interests and needs as possible
- Close
the deal -- bringing negotiations to a conclusion
These
stages are not always discrete and separate. They do not have clear
lines between them and in fact are often revisited. The following outline
provides some points on these three stages. The outline then concludes
with some dos and don'ts when negotiating incentives. The phrase "other
side" used below is a collective reference to any of the government
parties, utility companies, property owners, and other stakeholders.
- Preparing
for Incentives Negotiations -- the information required, strategic
planning, and goal setting. Focus on the three critical components
in any negotiation:
- Time,
power/leverage, and information (TP&I).
- The
party with most TP&I usually drives the process, but the company
usually will not have more of all three at any one time than the
other side will have.
- The
company's TP&I will change relative to the other side's TP&I
during the process.
- Time
and Timing
- Time:
avoid time pressure. Determine time constraints. Don't wait to
"work out the details later"; do it as soon as possible.
- Timing:
remember the Pareto 80/20 rule (80% of the incentive package will
be negotiated in the last 20% of the time left to negotiate it)
- Power
(or "Leverage")
- Know
your company's and the other side's strength and influence.
- Does
your company or the other side have to make a deal, or can either
one walk away?
- Information
- What
does your company want?
- Define
the goals, acceptable concessions and tactics, and strategies
- Separate
the "hopes & dreams" from realistic, desired
results
- What
does the other side want?
- Know
the other side, its proposal, and its goals
-
Consider preparing a mock incentive package to reflect what
your company would offer if it were the other side
- Different
kinds of information:
- Your
company has & can share
- It
has & cannot share
- It
needs
- Know
your company's disclosure obligations.
- Talk
to other companies which have dealt with the other side.
- Frequently
perform research in trade and professional publications.
- Understand
both your company's and the other side's "culture"
and way of doing business (including negotiating), particularly
when dealing with foreign parties. This information is critically
important in our global economy.
- Setting
the Stage -- Determining the context, parameters, and possibilities
-
How likely is an acceptable incentive package? What happens if
negotiations end without one?
- Determine
all parties' upside potential, downside risk, and bottom line.
- Determine
all parties' issues, positions, interests, and objectives.
- Determine
facility design, geotechnical and other engineering, infrastructure
capacity, workforce, legal, and other regulatory constraints and
requirements.
- Establish
the ground rules on negotiation schedule, confidentiality, protocol,
and setting:
- When
and where will the negotiations take place? Time frames?
- How?
In person, by phone, by correspondence, or a combination?
- Who
will be involved?
- Decision
Making:
- Determine
all parties' decision makers, advisors and the advice which
they are providing.
- Determine
what channels are available to reach the decision makers and
when to use them.
- Making
the Deal -- Reaching for compromise. The company cannot do this right
without first preparing well for the negotiations. Focus on positioning
the other side for the next step and ultimately for readily accepting
your company's requirements.
- The
Proposal
- Have
the company's proposal and presentation prepared
- Keep
it simple -- and present strongest/best points first
- Try
to get the other side to present its incentive package or
other proposal first. If your company has to present its proposal
first, then outline the benefits, substantiate them, and offer
some "bait."
- Communication
- Keep
all lines of communication open.
- Know
how and when to communicate with others.
- Try
to avoid or minimize phone negotiations.
-
Misunderstandings occur easily
- Can't
observe reactions
-
Easier to say no/be distracted
- Can't
use supporting information easily
- When
using the phone:
- Listen
very carefully
- Confirm
discussions in writing
- Silence
is golden -- make the other side do most of the talking
- Have
face-to-face meeting to finalize points if possible
- Roles
at the Meetings or in other Communications
- Try
to control the agenda. Keep meetings/communications on track
- Determine
who will present the arguments or proposals.
- Determine
who will respond to the other side.
- Know
when to caucus.
- The
Issues
- Focused
on the issues (the real goals, decision factors, requirements,
and constraints), not the positions (the opinions, excuses,
sales talk, posturing, and attitudes).
- Get
behind the positions to address and resolve the real issues.
- Problem
Solving
- Be
creative.
- Know
whether your company or the other side wants to solve the
problem.
- Know
when to try to persuade the other side.
- Keep
sight of the big picture.
- Understand
the economic impact of the problem and the solution(s).
- Style
- Know
your own negotiating style and the other side's style.
- Adjust
your style as necessary to communicate. No communication,
no deal.
- Create
rapport and the right mix among the negotiators.
- Compromise
- Know
what to offer and accept as trade-offs and concessions, and
when to do so. Expect some retrading.
- Live
with the compromises made within the company. It cannot compromise
effectively with the other side without first making and adhering
to any necessary compromises internally.
- Closing
the Deal
- Concessions
- Know
when and how to stop conceding and trading-off.
- Your
company's lack of enthusiasm will invite accommodation &
concession from the other side. Your company's enthusiasm
will invite demands from the other side.
- Turning
up the Heat
- Know
when and how to fight for what's necessary to the company.
- Only
threaten what your company is prepared to do. If need be,
threaten a series of actions and take the first action. The
other side then may get interested again in negotiating.
-
Hostile threats or demands are usually as unproductive in
incentive negotiations as in other negotiations.
- Techniques
to Break a Deadlock:
- Set
aside the issue or problem and come back to it later
- Humor
-
Recess
- Invite
reasonable solution from other side
- Withdraw
the offer
- Walk
away, or just start to do so ("close the briefcase")
- Change
in facts, e.g. third party influence or newly imposed deadline
- "Do's
and "Don'ts" -- some rules for designing and executing the
negotiation process. They all entail thinking clearly and strategically,
maintaining common sense; and communicating effectively in a fluid
situation.
- Ten
Do's:
- Remember
the importance and changing nature of TPI (time, power/leverage
and information) before the negotiations begin and throughout
the negotiations.
-
Remember that all parties are under pressure to make a deal.
Generally, the side under the most pressure does the worst.
-
Remember that the location and method of negotiating (by phone,
in person, at your place or the other side's place of business)
can make a big difference in the process and outcome of the
negotiations.
- "Keep
your eye on the ball" -- keep track of the company's
issues and objectives, while maintaining the company's ability
to walk away from the negotiations.
- Keep
track of the concessions made during the negotiations. Pay
attention to the progress made and not just the differences
which remain. The movement of concessions equals progress.
- "Know
your stuff" -- know the facts and issues. Assemble a
negotiating team with professionals who can address the project's
business, operational, financial, tax, and real estate/construction
facets.
- Stay
mindful of new or changed information, and adapt to it.
- Conclude
the negotiations (and close the deal) in a way that the other
side would want to engage in a "rematch" -- i.e.,
both sides would want to deal with each other again. This
is critical if the company is contemplating a future expansion
in that community.
- Give
the other side good reason to believe that your company will
uphold the deal. The company's negotiating team needs to be
credible and trustworthy.
- Congratulate
the other side upon the conclusion of the negotiations, even
if your company got its way.
- Ten
Don'ts:
- Don't
gloat about your company's results or what the other side's
results could have been.
- Don't
assume all parties want the same thing. Different parties
have different goals, interests, & perspectives. Help
the other side get what it really wants.
- Don't
disclose your company's own time constraints, deadlines, or
pressures, unless there is a compelling reason to do so.
- Don't
unnecessarily narrow your company's negotiating range or flexibility.
- Don't
narrow the negotiation down to only one issue. If parties
get down to one issue, then there will be at least one loser
& at least one winner.
- Don't
let your company's negotiating team become emotionally involved
in the project.
- Don't
let your company become greedy.
- Don't
blow a big deal over a little issue or request.
- Don't
leave the details until "later." If you do, then
you may find that your company has no deal at all.
- Don't
over-analyze the substance of the other side's verbal and
nonverbal communications. Rather, the changes in them are
the key.
IV. Conclusion
Successful
capital investment in a U.S. operating facility requires objective analysis
of all the issues: business; site location and suitability; infrastructure
and utilities; community attitude toward business; community development
plans, patterns, and trends; start-up and operating costs; and taxes (whether
imposed on the capital investment itself or the ongoing operations). Incentives
can resolve those issues and optimize the return on that investment.
However,
there is a seemingly infinite array of incentive packages. Whatever
its specific components are, the project's particular incentive package
will be the best possible one if the company (1) fully identifies its
incentive opportunities, (2) creatively integrates them into the overall
project requirements, and (3) properly designs, controls, and executes
the project negotiation process.
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