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  DOING A DEAL IN THE U.S.:
Incentives and the Project Negotiation Process

First Published in Location USA/Area Development Magazine,
Spring 1998, Pages 37-44
By Rhett L. Weiss, Copyright 1998, 1999, 2000, all rights reserved

I. Background
II. Incentives
III. The Incentives Negotiation Process
IV. Conclusion

Baseball. Hot dogs. Apple pie. Incentives. . . . Incentives? They are about as commonplace in the U.S. as baseball and the rest, and have been so for at least as long. Many articles already have been written about the typical incentives in the U.S. While there are some common types and approaches, the possibilities are endless. Incentives vary greatly from state to state, and from locality to locality.

This article focuses instead on the elements of a comprehensive project negotiation process which can produce the optimal incentive package for the company and all the other stakeholders. Typical operating facility projects include headquarters, significant corporate offices, manufacturing or assembly plants, distribution centers and other warehousing or storage facilities, call centers or other customer service centers, and processing centers. Whatever the specific incentives and other deal points may be, all strong incentive packages (i.e., those which are "win-win" or mutually beneficial for all sides) result from a well-designed and well-executed project negotiation process.

This article starts with a background on the subject of incentives, then briefly lists of incentives which may be found in a U.S. incentive package, and then outlines a suggested project negotiation process, which includes incentives negotiation as an integral part.

I. BACKGROUND
Incentives exist in the U.S. mainly because of the convergence of four facts: (1) the U.S. has a federally-regulated interstate, free market economy; (2) the U.S. embodies a huge diversity of tax and other regulatory structures among the 50 states and their thousands of localities; (3) there is the constant desire of, and competition among, different federal, state, and local governments to attract and retain different businesses to create jobs and tax base; and (4) the business sector constantly is seeking new or expanded markets, plus better and cheaper ways to operate in those markets.

For many years, both U.S.-based and non-U.S.-based firms increasingly have been investing capital in U.S. operating facilities. Virtually daily, a company decides to develop, buy, or expand -- or downsize, consolidate, or close --an operating facility in the U.S. Often, one of the factors in that decision is the "incentive package" or similar set of incentives and other benefits from the government parties and sometimes the utility companies. The purpose of the incentive package is two-fold: to reduce the company's start-up and/or operating costs, including taxes; and to attract, retain, or expand the project capital investment and jobs for the community.

The incentive package should result from a project negotiation process involving the company, the various government parties, and other stakeholders (property owners, citizens groups, utility companies, and finance sources). If designed and executed well, the process will provide both the optimal start-up and operating environment for the company's facility, and also a good long-term corporate citizen for the community to enhance its jobs availability, tax base, and flow of commerce. The optimal environment is the one which allows the best possible achievement of the company's objectives regarding costs of doing business, qualified workforce availability, infrastructure adequacy, access to suppliers and customers, and quality of life.

However, despite the economic benefits of a particular deal, the optimal business environment often is less than the ideal one. The company, governments and other local stakeholders usually must compromise on conflicting timetables, plans, and priorities.

Furthermore, every so often, including now, various state governors or economic development officials get together to see if they can "call a truce" to their regional competition for attracting jobs. Even the federal government periodically considers whether it should allow or deter this competition. Meanwhile, companies continue to compete with each other for the best locations, operations, and markets. Governments continue to compete with each other to attract and retain those companies. And in the U.S., business incentives are used in the competition every day.

II. INCENTIVES
The most important consideration for the company is whether the project makes business sense in the long-term, if not in the short-term as well. If the answer is no, then the company should not pursue the project in the first place. If the answer is yes, then incentives can help to equalize, "break the tie," or "level the playing field" among the various regulatory, cost, workforce, and/or infrastructure factors in the competing states or localities under consideration. As the old U.S. cliché goes, incentives cannot make a bad business deal good, but they can make a good deal better.

So, the only good incentives are useful incentives. And, their usefulness is determined when they are put into the context of the project's start-up and business operations. For instance, a state income tax credit is a worthless incentive if the company does not have a state income tax liability and will not have one for years to come due to net operating loss carryforwards in that state. Accordingly, the company's objective should be to identify or create if necessary, negotiate, and implement incentives in these following general categories only if the company can use them:

  1. Tax credits, abatements, rebates, or exemptions --
    1. income and/or franchise tax;
    2. real property and/or personal property tax;
    3. sales and use tax (on construction, machinery, utility consumption, or raw materials);
    4. license or gross receipts tax; and
    5. conveyancing tax (transfer, recording, and/or other transaction tax).

  2. Non-tax cost avoidance or minimization --
    1. workforce hiring, training, and relocation;
    2. financing (including industrial development bonds and other bond structures; tax-increment and community development financing; opportunity/sunny day funds; and other public or quasi-public loan, grant, and loan-to-grant programs);
    3. building, zoning, and related permit fees, plus approval process fast-tracking;
    4. water, sewer, and other utility connection fees and usage rates;
    5. road and rail access improvements;
    6. land, site preparation, and site improvements; and
    7. facility and infrastructure construction and installation.

  3. Creating, modifying, or placing the facility in a special district --
    1. Enterprise Zones and Empowerment Zones;
    2. Foreign-Trade Zones and Free Trade Areas;
    3. Special Taxing Districts; and
    4. Business Improvement Districts.

Keep in mind also that, throughout the U.S., the definition of incentives will vary greatly: (1) from just standard tax or other regulatory attributes (for example, a statutory sales tax exemption for equipment used in manufacturing), to truly discretionary or negotiated benefits or "breaks" for a particular company; (2) from being absolute (not contingent on the company's performance), to being performance-based; and (3) from being subject to appropriation of funds from the legislature, to being binding on the government.


III. The Incentives Negotiation Process
Successful project negotiation will require an interactive process to accomplish at least two parties' goals. It will involve much more than a few simple steps or tricks; it is not an event. To maximize their value, the company needs to address incentives as an integral, not isolated, part of that process.

The project negotiation process has three basic stages:

  1. Prepare for the negotiations -- get information; establish protocol and criteria; develop the game plan; set the stage
  2. Make the deal -- find a way to satisfy as many interests and needs as possible
  3. Close the deal -- bringing negotiations to a conclusion

These stages are not always discrete and separate. They do not have clear lines between them and in fact are often revisited. The following outline provides some points on these three stages. The outline then concludes with some dos and don'ts when negotiating incentives. The phrase "other side" used below is a collective reference to any of the government parties, utility companies, property owners, and other stakeholders.

  1. Preparing for Incentives Negotiations -- the information required, strategic planning, and goal setting. Focus on the three critical components in any negotiation:

    • Time, power/leverage, and information (TP&I).
    • The party with most TP&I usually drives the process, but the company usually will not have more of all three at any one time than the other side will have.
    • The company's TP&I will change relative to the other side's TP&I during the process.

    1. Time and Timing
      1. Time: avoid time pressure. Determine time constraints. Don't wait to "work out the details later"; do it as soon as possible.
      2. Timing: remember the Pareto 80/20 rule (80% of the incentive package will be negotiated in the last 20% of the time left to negotiate it)

    2. Power (or "Leverage")
      1. Know your company's and the other side's strength and influence.
      2. Does your company or the other side have to make a deal, or can either one walk away?

    3. Information
      1. What does your company want?
        1. Define the goals, acceptable concessions and tactics, and strategies
        2. Separate the "hopes & dreams" from realistic, desired results
      2. What does the other side want?
        1. Know the other side, its proposal, and its goals
        2. Consider preparing a mock incentive package to reflect what your company would offer if it were the other side
      3. Different kinds of information:
        1. Your company has & can share
        2. It has & cannot share
        3. It needs
      4. Know your company's disclosure obligations.
      5. Talk to other companies which have dealt with the other side.
      6. Frequently perform research in trade and professional publications.
      7. Understand both your company's and the other side's "culture" and way of doing business (including negotiating), particularly when dealing with foreign parties. This information is critically important in our global economy.

    4. Setting the Stage -- Determining the context, parameters, and possibilities
      1. How likely is an acceptable incentive package? What happens if negotiations end without one?
      2. Determine all parties' upside potential, downside risk, and bottom line.
      3. Determine all parties' issues, positions, interests, and objectives.
      4. Determine facility design, geotechnical and other engineering, infrastructure capacity, workforce, legal, and other regulatory constraints and requirements.
      5. Establish the ground rules on negotiation schedule, confidentiality, protocol, and setting:
        • When and where will the negotiations take place? Time frames?
        • How? In person, by phone, by correspondence, or a combination?
        • Who will be involved?

    5. Decision Making:
      1. Determine all parties' decision makers, advisors and the advice which they are providing.
      2. Determine what channels are available to reach the decision makers and when to use them.

  2. Making the Deal -- Reaching for compromise. The company cannot do this right without first preparing well for the negotiations. Focus on positioning the other side for the next step and ultimately for readily accepting your company's requirements.

    1. The Proposal
      1. Have the company's proposal and presentation prepared
      2. Keep it simple -- and present strongest/best points first
      3. Try to get the other side to present its incentive package or other proposal first. If your company has to present its proposal first, then outline the benefits, substantiate them, and offer some "bait."

    2. Communication
      1. Keep all lines of communication open.
      2. Know how and when to communicate with others.
      3. Try to avoid or minimize phone negotiations.
        1. Misunderstandings occur easily
        2. Can't observe reactions
        3. Easier to say no/be distracted
        4. Can't use supporting information easily
      4. When using the phone:
        1. Listen very carefully
        2. Confirm discussions in writing
        3. Silence is golden -- make the other side do most of the talking
        4. Have face-to-face meeting to finalize points if possible

    3. Roles at the Meetings or in other Communications
      1. Try to control the agenda. Keep meetings/communications on track
      2. Determine who will present the arguments or proposals.
      3. Determine who will respond to the other side.
      4. Know when to caucus.

    4. The Issues
      1. Focused on the issues (the real goals, decision factors, requirements, and constraints), not the positions (the opinions, excuses, sales talk, posturing, and attitudes).
      2. Get behind the positions to address and resolve the real issues.

    5. Problem Solving
      1. Be creative.
      2. Know whether your company or the other side wants to solve the problem.
      3. Know when to try to persuade the other side.
      4. Keep sight of the big picture.
      5. Understand the economic impact of the problem and the solution(s).

    6. Style
      1. Know your own negotiating style and the other side's style.
      2. Adjust your style as necessary to communicate. No communication, no deal.
      3. Create rapport and the right mix among the negotiators.

    7. Compromise
      1. Know what to offer and accept as trade-offs and concessions, and when to do so. Expect some retrading.
      2. Live with the compromises made within the company. It cannot compromise effectively with the other side without first making and adhering to any necessary compromises internally.

  3. Closing the Deal

    1. Concessions
      1. Know when and how to stop conceding and trading-off.
      2. Your company's lack of enthusiasm will invite accommodation & concession from the other side. Your company's enthusiasm will invite demands from the other side.

    2. Turning up the Heat
      1. Know when and how to fight for what's necessary to the company.
      2. Only threaten what your company is prepared to do. If need be, threaten a series of actions and take the first action. The other side then may get interested again in negotiating.
      3. Hostile threats or demands are usually as unproductive in incentive negotiations as in other negotiations.

    3. Techniques to Break a Deadlock:
      1. Set aside the issue or problem and come back to it later
      2. Humor
      3. Recess
      4. Invite reasonable solution from other side
      5. Withdraw the offer
      6. Walk away, or just start to do so ("close the briefcase")
      7. Change in facts, e.g. third party influence or newly imposed deadline

  4. "Do's and "Don'ts" -- some rules for designing and executing the negotiation process. They all entail thinking clearly and strategically, maintaining common sense; and communicating effectively in a fluid situation.

    1. Ten Do's:
      1. Remember the importance and changing nature of TPI (time, power/leverage and information) before the negotiations begin and throughout the negotiations.
      2. Remember that all parties are under pressure to make a deal. Generally, the side under the most pressure does the worst.
      3. Remember that the location and method of negotiating (by phone, in person, at your place or the other side's place of business) can make a big difference in the process and outcome of the negotiations.
      4. "Keep your eye on the ball" -- keep track of the company's issues and objectives, while maintaining the company's ability to walk away from the negotiations.
      5. Keep track of the concessions made during the negotiations. Pay attention to the progress made and not just the differences which remain. The movement of concessions equals progress.
      6. "Know your stuff" -- know the facts and issues. Assemble a negotiating team with professionals who can address the project's business, operational, financial, tax, and real estate/construction facets.
      7. Stay mindful of new or changed information, and adapt to it.
      8. Conclude the negotiations (and close the deal) in a way that the other side would want to engage in a "rematch" -- i.e., both sides would want to deal with each other again. This is critical if the company is contemplating a future expansion in that community.
      9. Give the other side good reason to believe that your company will uphold the deal. The company's negotiating team needs to be credible and trustworthy.
      10. Congratulate the other side upon the conclusion of the negotiations, even if your company got its way.

    2. Ten Don'ts:

      1. Don't gloat about your company's results or what the other side's results could have been.
      2. Don't assume all parties want the same thing. Different parties have different goals, interests, & perspectives. Help the other side get what it really wants.
      3. Don't disclose your company's own time constraints, deadlines, or pressures, unless there is a compelling reason to do so.
      4. Don't unnecessarily narrow your company's negotiating range or flexibility.
      5. Don't narrow the negotiation down to only one issue. If parties get down to one issue, then there will be at least one loser & at least one winner.
      6. Don't let your company's negotiating team become emotionally involved in the project.
      7. Don't let your company become greedy.
      8. Don't blow a big deal over a little issue or request.
      9. Don't leave the details until "later." If you do, then you may find that your company has no deal at all.
      10. Don't over-analyze the substance of the other side's verbal and nonverbal communications. Rather, the changes in them are the key.

IV. Conclusion
Successful capital investment in a U.S. operating facility requires objective analysis of all the issues: business; site location and suitability; infrastructure and utilities; community attitude toward business; community development plans, patterns, and trends; start-up and operating costs; and taxes (whether imposed on the capital investment itself or the ongoing operations). Incentives can resolve those issues and optimize the return on that investment.

However, there is a seemingly infinite array of incentive packages. Whatever its specific components are, the project's particular incentive package will be the best possible one if the company (1) fully identifies its incentive opportunities, (2) creatively integrates them into the overall project requirements, and (3) properly designs, controls, and executes the project negotiation process.

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